Privacy Policy

Apotheque Clinic Ltd

Last updated: March 2026


1. Introduction

Apotheque Clinic Ltd (“Apotheque”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or receive services from us.

This policy is written in accordance with the UK GDPR and the Data Protection Act 2018.


2. Who We Are

Apotheque Clinic Ltd is a doctor-led aesthetics and wellness clinic located in the United Kingdom.

Clinic Address:

58 High Street, Broadway, Worcestershire, WR12 7DT, United Kingdom

Email: hello@apotheque.co.uk

Phone: 01386 339138

We are the data controller responsible for your personal data.


3. What Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Address

Appointment Information

  • Booking details
  • Treatment enquiries
  • Consultation notes

Health Information

If you attend the clinic or complete medical questionnaires, we may collect information about:

  • Medical history
  • Current medications
  • Allergies
  • Treatment suitability

This information is considered special category health data and is handled with strict confidentiality.

Website Data

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited

This helps us improve our website experience.


4. How We Collect Your Data

We collect data when you:

  • Fill out contact forms on our website
  • Book appointments
  • Email or call the clinic
  • Attend consultations or treatments
  • Subscribe to updates or marketing (if applicable)

We may also collect information automatically through cookies or website analytics.


5. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Book and manage appointments
  • Provide medical and aesthetic treatments
  • Maintain accurate medical records
  • Improve our services and website
  • Communicate important updates about your appointments or treatments

Where required, we rely on legal bases such as:

  • Your consent
  • Performance of a contract (providing treatments)
  • Legal obligations (medical record keeping)
  • Legitimate interests (running and improving the clinic)


6. Sharing Your Data

We do not sell your personal data.

However, we may share information with trusted third parties where necessary, such as:

  • Medical professionals involved in your care
  • Laboratory providers for blood testing
  • Payment processing providers
  • Website hosting and software platforms
  • Regulatory bodies where required by law

All third parties are required to keep your data secure and confidential.


7. Data Storage and Security

We take appropriate measures to protect your personal data, including:

  • Secure clinic software systems
  • Password-protected devices
  • Restricted staff access to medical records
  • Secure data storage

Your data is stored only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Medical records may be retained for the legally required period.


8. Cookies

Our website may use cookies to improve functionality and analyse website traffic.

Cookies help us understand how visitors use our site so we can improve the experience.

You can control or disable cookies through your browser settings.


9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Restrict processing of your data
  • Object to certain uses of your data
  • Request transfer of your data

To exercise any of these rights, please contact us.


10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk


11. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.

The latest version will always be available on our website.